Welcome to our website
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Appointments Update from Dec 2019
Pre-bookable appointments are now available by calling reception. Pre-bookable appointments are no longer available for direct booking via Patient Access. This enables the practice to navigate patients to the right member of the multi-disciplinary team and maximises our appointment availability.
Click here to find out more information about our Nurse Practitioners & Paramedic Practitioners. Click here to find out how our Clinical Pharmacist can help.
Currently “on the day” appointments are available to book on Patient Access from 6am or by contacting reception from 8am.
Video appointments are available via LIVI Mon-Fri, 7am-10pm, Sat-Sun, 8am-4pm. Get the app at https://bit.ly/2m2UUaQ
Updating the appointment availability in this way enables us to navigate patients to the right member of the multi-disciplinary team and reduces the number of patients who do not attend (DNA) for their appointments - in November DNA’s were a total of 131 appointments.
Pilot Scheme - Online Contact via Engage Consult
To make it easier to contact and get help from the practice, we are participating in a pilot scheme for a new digital service which allows you to contact us from your PC, tablet or smartphone.
Instead of using the phone to call us, you can get advice from a clinician, send a message about an admin issue or get self-help advice when it suits you via this new digital service.
Engage Consult is available 24 hours a day and we will respond to your request during our Same Day Service Hours.
Click here or the icon below to access the service
Patient Survey 2019
Many thanks to those who took part in the 2019 Patient Survey that ran from 29th April - 17th May. We received over 800 responses, which provides valuable feedback for our Practice Management Team, to help implement changes and guide our processes.
We very much value your feedback and thanks again to all of those who participated.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction. The Patient Participation Group has a dedicated website accessed using the following link: https://www.sunburyhealthcentre-ppg.com/
(Site updated 14/01/2020)