Click here for an explanation of the Appointment System
Routine appointments can be pre-booked
Our current appointment system provides 50% of all appointments available to book in advance. This means that if you wish to see a specific doctor it is advisable to pre-book, but this may entail waiting several days. There are also appointments available on the day although it is not always possible to see your doctor of choice on the same day.
Appointments may be made at all times through our online booking or automated telephone systems or in person at reception or by telephone during opening hours
For emergencies, if the surgeries are full and we are unable to book you an appointment, you will be offered a telephone consultation with a doctor. If the doctor feels your problem needs to be dealt with on the same day an emergency appointment can be arranged.
If you would like to have a chaperone present during an examination by a doctor, please let the doctor know. We are happy to arrange for a chaperone to be present.
If you cannot attend an appointment for any reason please inform us as soon as possible by cancelling your appointment via the online or automated booking systems or by calling reception in order for us to give the appointment to someone else.
Extended Access Clinics
From Monday 20 August it will be even easier for people to make an appointment with a GP, thanks to a new national ‘extended access’ initiative, which will improve access to primary care services in North West Surrey. This means, in addition to being able to book GP appointments at your local practice, you will also have access to additional appointments during the evenings and at weekends at four locations across the local area.
The extra appointments are being provided by the GP federation that brings together all 40 GP practices in the local area and is known as North West Surrey Integrated Care Services.
By working together in a new and different way local GP practices will be improving access to primary care appointments, making it even easier for local people to get the care and advice they need, at a time that’s convenient to them. These additional appointments will be available from 6-9pm on weekday evenings (including bank holidays but not in August) and from 9am to midday at weekends. Patients can book these appointments through their local GP practice. As these extra appointments are provided from four GP surgeries in the area, the GP or clinician will have access to your medical record, with your consent, giving them access to all the information they would need to provide the best possible care.
The additional appointments will be provided at the following locations – and patients in North West Surrey can book appointments at any of these sites:
The Red Practice – Walton Health Centre (Rodney Road, Walton-on-Thames, KT12 3LB)
Studholme Medical Centre (50 Church Road, Ashford, TW15 2TU)
Sunbury Health Centre (Green Street, Sunbury-on-Thames, TW16 6RH)
Woking Community Hospital (Heathside Road, Woking, GU22 7HS)
Initially, these extra appointments will be provided by local GPs but from October there are plans to extend this service to also include nurse-led clinics, blood tests, physiotherapy assessments and digital consultations (which includes online face to face consultations via a patient smartphone).
For more information about this new service and the North West Surrey Integrated Care Services federation see https://www.nicsfed.co.uk/